Professional Services Blog

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Startling News on Client Satisfaction with the AmLaw 20 Marks Opportunity for Smaller Firms

The organizers of the GC Thought Leaders Experiment, a study of the data contained in the in-house evaluations of more than 1,400 legal matters, recently released a remarkable finding: the largest and most pedigreed law firms, the AmLaw 20, lag behind the rest of the AmLaw 200—that is: the AmLaw 21-200—in providing high-quality client service. In other words, the assumption that the most lauded and most expensive firms will deliver work that is, on average, superior to their smaller competitors turns out not to be supported by the data.

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See You Next Week in Vegas!

Our team is excited to attend LMA’s 2017 Annual Conference next week in Las Vegas. 

This year, we’re going digital. You’ll see us active on LMA’s conference app, where you can win great prizes like gift cards and Fitbits. Don’t forget to download the LMA app and turn on notifications to easily win prizes.