Our recent webinar, "From Good Law to Great Law™: Building a Culture of Business Development and Distinctive Client Experience," sparked some great conversation among attendees. How do you build a culture of law that:
- develops and maintains authentic client relationships;
- understands and provides counsel in context of the client business;
- communicates in ways that build trust and loyalty;
- demonstrate appreciation for clients and their business;
- seek and act on client feedback;
- demonstrates care in billing and fees?